Cancellation Policy

1. Arrival & Punctuality • Early Arrival: Please arrive 10–15 minutes prior to your scheduled appointment. This allows time to complete any necessary intake forms and begin your relaxation process. • Late Arrivals: We strive to honor every client's full appointment time. However, if you arrive late, your session may be shortened to avoid overlapping with the next guest. • Fees: The full service fee will apply regardless of the duration of a shortened session due to late arrival. 2. Cancellation & No-Show Policy Your appointment is time reserved exclusively for you. We understand that life happens, but we require notice to fill your spot. • 24-Hour Notice: Cancellations or rescheduling must be made at least 24 hours in advance. • Late Cancellation Fee: Cancellations made with less than 24 hours' notice will incur a $50 fee (or $30 for 30-minute sessions). • No-Shows: Failure to arrive without notice will result in a charge of 100% of the scheduled service amount. • Credit Card Guarantee: A valid credit card is required to secure all reservations. Charges will only be processed in the event of a breach of this policy. 3. Reservations & Online Booking • Advance booking is highly recommended to ensure availability. • A credit card is required to guarantee all appointments. • Important for Online Bookings: When booking through our website or app, please use the "Notes" or "Comments" section to disclose any known allergies (especially to oils, nuts, or scents), medical conditions, or injuries. This allows our team to prepare the appropriate products for your session in advance. 4. Allergy & Health Disclosure (Mandatory) • For your safety, clients must disclose all allergies, sensitivities, medical conditions, or pregnancy at the time of booking. * Massage Oil Allergies: If you have sensitivities to specific oils or ingredients, this must be communicated prior to your arrival. • Policy on Non-Disclosure: Cancellations or session changes resulting from undisclosed conditions or allergies (reported only at the time of treatment) will be treated as a late cancellation and will incur the full service fee. 5.Payments & Gratuity • Payment: Full payment is due at the time of service. • Gratuity: Tips are not included in the service price but are greatly appreciated for excellent service. A standard gratuity in the US spa industry is typically 18%–22% of the original service value. All packages and promotional sales are non-refundable, must be used within validity period

Contact Details

• 412 Libbie Avenue, Richmond, VA, USA

  +18044819234

  Davis.wellbeing.spa88@gmail.com